How does telephone interpreting work?

When you need to talk with a non-English speaker simply call our toll free number, input your account number and select the language you need and you will be connected with an interpreter in that language in a few seconds.

How do I set up an account?

How quickly can an account be set up and ready to use?

Usually within the same day.

Are the calls recorded?

No, for strict privacy reasons we do not record our calls.

How do I know my calls are confidential?

All of our linguists sign strict confidentiality agreements and have been through a strict vetting process

What equipment do I need?

All you need is a phone with a good connection.

How should I speak with and introduce the interpreter?

You must ensure that you speak in the first person and introduce the interpreter to the non-English speaker explaining that they are on the call to interpret. Make sure you speak clearly and pause between long sentences to allow the interpreter to convey what you are saying. The interpreter will simply relay what you are saying – they will not give suggestions or opinions on the conversation. At the end of the call thank the interpreter and advise them that the call will now end.

How is pricing calculated?

LangCommLive provides pricing on a cost per minute which is the same for all languages and no matter which day of the week or what time. Clients are billed according to their usage of the service and only from when the interpreter joins the call.

When do I receive an invoice?

At the end of each month you will receive an invoice along with a spreadsheet detailing all the calls that were answered giving language use, day, date, exact time of call, length of call and cost per call. In addition, if required, LangCommLive can also include a client specific ID, for example a project number that the call was used for or an employee number to identify who used the service.

How is payment made?

Payment can be made by bank transfer or cheque no more than 30 days from date of invoice.

What happens if I can’t connect or need other technical support?

You can connect with one of our operators who will be able to assist you with all technical issues by following the phone prompts.